FAQ's

Allow 2-3 weeks to receive your download link, depending on what show you are performing on will determine when you will receive your performance. Your download link will download a �.zip� folder that will contain a QuickTime movie file. If you have ordered a DVD you can pick it up at the next show that we are schedule to tape for Tammy Jo Dearen. Our team will email you the date, time and location of the next show for you to pick up your DVD. If you choose to have your DVD shipped to you, our team will send you an email the day that it has been shipped.

(*NOTE: Estimated delivery date is an estimate. This may change due to technical difficulties, show schedules or schedule changes. Our team will keep you informed on any changes.

You received a receipt upon date of your purchase, please refer to this if you feel you were informed incorrectly. Estimated delivery date is an estimate. This may change due to technical difficulties, show schedules or schedule changes. Our team will keep you informed on any changes.)

Depending on which package you purchased will determine how you will receive your performance. You can refer to the receipt that you received upon date of your purchase. If you choose to change your order you can do so for free up to 7 days of the date on your receipt. If it has been more than 7 days there will be an additional charge depending on order change.
To change your orders please submit an order change by email.

Ellie Heagney: EllieHeagney@yahoo.com
or
Jillian Murray: JM@JillianMurray.com

Follow the below instructions according to what kind of computer you have.

MAC USERS:
You can try to double click on the zipped folder and it should automatically extract the file for you.  We recommend creating a new folder on your desktop and dragging the zip folder into it than double click on the “.zip” folder  and it will extract into the folder.  This is so that you make sure you know where you extracted your file to.

If this does not work you can download a program called “StuffIt” this is a program will  allow you to extract the file from the zip folder. 

You can download StuffIt for free from the below link:
http://download.cnet.com/StuffIt-Expander/3000-2250_4-10653042.html?tag=mncol

Check to see what browser you are using.  If you are using Safari than this could be the problem, Safari has a built in self-extracting program which does not always work when unzipping folder from the web.  We recomend you using FireFox for your browser and using StuffIt to extract the files. 

You can download FireFox from the below link.
http://www.mozilla.com/en-US/firefox/upgrade.html

PC USERS:
Right click on the “.zip” folder, chose “extract all”.  We recommend creating a new folder on your desktop and dragging the zip folder, than right click on the “.zip” folder  and extract files here. 

If you do not have a QuickTime player installed on your computer right click on the “.mov” file and choose a program a program to watch the movie in (i.e. windows movie player.)

Or you can download iTunes for which will install a QuickTime player on your computer which will allow you to view the movie file. 

You can download iTunes for free from the below link.
http://www.apple.com/itunes/download/